Returns policy

Returns & refunds

Template content for prototype use only. Have this reviewed by a qualified legal professional before launch.

1. What you're buying

Each listing is a one-of-a-kind digital product: a complete, pre-built Shopify storefront including its design, structure, branding assets and product setup. It is sold once, to one owner.

2. No returns once a store is claimed

Because ownership of a store is transferred to your Shopify account and the listing is permanently removed from our catalogue, a transfer cannot be undone. Once a store has been claimed or transferred, the sale is final and not refundable.

3. Before transfer

If you have paid but the store has not yet been transferred or customised, contact us and we will cancel the order and refund you in full.

4. If something isn't as described

If a delivered store materially differs from what was shown on its product page, tell us within 7 days of transfer. We will correct the difference, or where that is not possible, agree a partial or full refund with you.

5. Customisation requests

Edits agreed before handover — name, colours, copy and product line-up — are included. Additional work requested after transfer is quoted separately and is non-refundable once complete.

6. Third-party costs

Your Shopify subscription, domain registration, apps and advertising spend are billed by those providers and are outside our refund terms.

7. Your statutory rights

Nothing in this policy limits any consumer rights you have under the law that applies to you.

8. Contact

For anything refund-related, use our contact page and we'll respond personally.